Customer support
A little help.
A quick download.
Get connected with your technician in a few simple steps. Download the app, start support, and share your ID.
Download for Windows Includes the latest startup fixStart support, then share your ID with your technician.
One app. No separate RustDesk installation needed.
From download to connected.
Keep your technician nearby while you get started.
- 01 / DOWNLOAD
Open the support app
Download SupportApp.exe and open it from your Downloads folder.
- 02 / START
Choose Start support
Your technician will tell you if SSH or persistent support is needed. Accept the Windows administrator prompt if shown.
- 03 / CONNECT
Share your support ID
Use Copy ID and send it to your technician. Keep the app running while they help.
A few things to know.
Support starts when you choose it.
Use Stop support when you are finished.
Do I need to install anything else?
No separate .NET, RustDesk, or OpenSSH download is needed on the customer PC. The app includes these components. Internet access is required to connect with your technician.
What do SSH and persistent support mean?
SSH lets your technician use terminal tools. Persistent support makes the PC available again after a restart. Enable them only when requested by your technician. Stop support turns off automatic restart.
How do I check the download?
Get the SHA-256 checksum to verify this release. If Windows displays an unfamiliar-app warning, check with your technician before continuing.